Privacy Policy
Introduction
Equinox Martial Arts Academy ABN 30 120 742 750 ("we", "us", "our") is committed to protecting the privacy of our members, students, and visitors ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.
Collection of Personal Information
We collect personal information that is necessary for us to provide you with our services. The types of personal information we may collect include, but are not limited to:
- Name
- Address
- Contact details (e.g. phone number, email address)
- Date of birth
- Health information (e.g. medical conditions, allergies)
- Emergency contact details
- Payment information
We collect this information through various means, including registration forms, online sign-ups, and in-person interactions.
Use of Personal Information
We use the personal information we collect for the following purposes:
- To manage your membership and provide you with our services
- To communicate with you about classes, events, and promotions
- To ensure your health and safety during training
- To process payments and manage billing
- To improve our services and enhance your experience
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers who assist us in operating our business (e.g., payment processors, IT support)
- To comply with legal obligations or respond to lawful requests by public authorities
- To protect the rights, property, or safety of Equinox Martial Arts Academy, our members, or others
We do not sell or rent your personal information to third parties for marketing purposes.
Social Media
Equinox Martial Arts Academy uses social media platforms to engage with our community and promote our services. By interacting with us on social media, you consent to the collection and use of your personal information in accordance with the privacy policies of the respective social media platforms. We may use information from social media interactions for the following purposes:
- To respond to your comments, messages, and inquiries
- To share updates, promotions, and news about our services
- To gather feedback and improve our offerings
Please note that any information you post or share on our social media pages may be publicly visible. We encourage you to review the privacy settings and policies of the social media platforms you use.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We use a combination of physical, electronic, and procedural safeguards to ensure the security of your information.
Access and Correction
You have the right to access and correct your personal information held by us. If you wish to access or correct your information, please contact us using the contact details provided below. We will respond to your request within a reasonable time frame.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details provided below. We will investigate your complaint and respond to you within a reasonable time frame.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by other means of communication.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
- Email: info@equinoxacademy.com.au
- Address: Equinox Martial Arts Academy, 18/390 Eastern Valley Way, Roseville, 2069, NSW, Australia
- Phone: 0422 132 651